Terms of use.

Purpose

These terms govern access to and use of the Custoce service. By using the service, you accept them.

The service

Custoce is a register of reference that establishes, preserves and passes on proof of ownership of watches certified by verified houses. Custoce neither buys nor sells watches and is not a marketplace. The register does not replace a court decision.

Custoce does not authenticate the watch itself: the passport attests that a verified house entered that watch in the register on a given date, and it traces what happened to it afterwards. Expertise in the object itself remains that of the house.

Account and security

Access to your owner space is by a sign-in link sent to your email address. Certain sensitive operations require a personal code, known to you alone. You are responsible for keeping your credentials confidential and for keeping your recovery factors up to date.

Personal data

The processing of your personal data is described in our privacy policy, which forms an integral part of these terms.

Liability

Custoce implements the means necessary for the availability and security of the service, without any guarantee of uninterrupted availability. It cannot be held liable for the consequences of improper use or of inaccurate information provided at certification.

Consumers and the right of withdrawal

A user acting as a consumer who subscribes to a paid online service is entitled to the statutory 14-day right of withdrawal (Directive 2011/83/EU), unless they request immediate performance of the service and expressly consent to it.

Mediation and governing law

These terms are governed by Belgian law. Any dispute falls to the competent Belgian courts, without prejudice to the protective rules applicable to consumers.

A consumer may also refer the matter to a mediation body: the Consumer Mediation Service (Service de Médiation pour le Consommateur), boulevard du Roi Albert II 8, 1000 Brussels.